1. General Questions

What is Vidhaangati Stores?

Vidhaangati Stores is an online e-commerce platform offering a wide range of products at competitive prices across India, focusing on quality, affordability, and customer satisfaction.

Do I need to create an account to place an order?

You may be required to create an account to place an order. This helps you track orders, manage returns, and receive updates. Guest checkout may be available depending on the platform.

Is it safe to shop on Vidhaangati Stores?

Yes, we use secure technologies and trusted payment gateways to ensure that your personal and payment information is protected.

2. Orders and Payments

What payment methods are accepted?

We accept multiple secure payment options including:

• UPI
• Debit and Credit Cards
• Net Banking
• Wallets (if available)

Is Cash on Delivery (COD) available?

Cash on Delivery may be available for selected locations and products. Availability will be shown during checkout.

How will I know if my order is confirmed?

Once your order is successfully placed, you will receive a confirmation via email or SMS with your order details.

Can I cancel my order?

Yes, orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.

3. Shipping and Delivery

How long does delivery take?

Delivery timelines typically range between 3 to 10 business days depending on your location and product availability.

Do you deliver across India?

Yes, we aim to deliver across most locations in India. Serviceability depends on courier partner coverage.

How can I track my order?

You will receive tracking details via email or SMS once your order is shipped. You can also track it through your account on our website.

What happens if my order is delayed?

Delays may occur due to logistics or external factors. In such cases, we will keep you informed and work to resolve the issue as quickly as possible.

4. Returns, Refunds, and Replacements

What is your return policy?

We accept returns for damaged, defective, or incorrect products within 7 days of delivery.

How do I request a return?

You can request a return by emailing us at vidhaansoftware@gmail.com with your order ID and product details, along with images of the issue.

When will I receive my refund?

Refunds are processed within 5–7 business days after approval. The exact time may vary depending on your payment provider.

Can I get a replacement instead of a refund?

Yes, replacements are offered if the product is available. Otherwise, a full refund will be issued.

Are there any items that cannot be returned?

Yes, items such as used products, personal hygiene items, customized products, and certain sale items may not be eligible for return.

5. Account and Security

How do I reset my account password?

You can reset your password by clicking on the “Forgot Password” option on the login page and following the instructions.

Is my personal information secure?

Yes, we follow industry-standard security practices to protect your personal information.

6. Product Related Questions

Are the products genuine?

Yes, we source products from verified suppliers and aim to ensure quality and authenticity.

Why does the product look slightly different from the images?

Product appearance may vary slightly due to lighting, photography, or screen display differences.

7. Contact and Support

How can I contact customer support?

You can reach us through:

Email: vidhaansoftware@gmail.com
Phone: +91 79 7620 1961

What are your customer support hours?

Monday to Saturday: 10 AM to 6 PM

8. Other Questions

Do you offer bulk orders or business purchases?

For bulk orders or business inquiries, please contact us via email with your requirements.

Do you provide invoices?

Yes, a digital invoice will be provided for all orders.

Can I modify my order after placing it?

Order modifications may be possible only before the order is processed or shipped.

9. Legal and Policies

Where can I read your policies?

You can review our Terms and Conditions, Privacy Policy, and Refund Policy directly on our website.

Are your policies compliant with Indian laws?

We aim to align our policies with applicable Indian laws and e-commerce guidelines.