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Overview
Customer satisfaction is a priority for Vidhaangati Stores. This policy outlines the terms for returns, replacements, and refunds.
1. Return Eligibility
Returns are accepted under the following conditions:
- The product received is damaged or defective
- Incorrect product delivered
- Product significantly differs from the description
2. Return Request Timeline
- Customers must initiate a return request within 7 days of delivery
3. Return Approval Process
- Requests must be submitted via email: vidhaansoftware@gmail.com
- Required details:
- Order ID
- Description of issue
- Supporting images or videos
4. Inspection and Verification
- Returned products may be inspected before approval
- Refund or replacement will be processed after verification
5. Refund Policy
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method whenever possible
- In certain cases, refunds may be issued via bank transfer
6. Replacement Policy
- Replacement will be offered if the product is available
- If not available, a full refund will be provided
7. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (not due to delivery issue)
- Personal care or hygiene items
- Customized or made-to-order products
- Items marked as non-returnable
8. Shipping Costs
- If the return is due to our error, return shipping will be covered by us
- For other cases, customers may be responsible for return shipping charges
9. Refund Delays
- Refund timelines may vary depending on bank or payment provider processing times
Need help?
Contact us at {email} for questions related to refunds and returns.